Frequently Asked Questions Bookings, Reservations and Payments

Ques:- 1. What if I don't hear from you after I have made the booking request?

Ans:- We respond to all booking requests. It's possible our emails may be filtered out by some Spam programs, so please check your Junk folders just in case. If you do not receive a response from us please contact your Consultant by email or by phone 08 7099 2292 or for urgent queries email info@compareofare.com Travels.com.au.

Hotmail/Yahoo addresses: If you have a Hotmail or Yahoo email address, please check your junk mail folder as these providers often send emails/PDF's straight there and not to your inbox

Ques:- 2. When will my credit card be charged?

Ans:- Your card will only be charged if the booking has been confirmed exactly as quoted. If we are unable to confirm your booking as quoted, you will not be charged.

Ques:- 3. What if I have special requests?

Ans:- Please email any special requests for Meals, Wheel Chair, Frequent Flyer number or Meet and Assist to info@compareofare.com Travels.com.au

Ques:- 4. How do I make changes to my travel?

Ans:- Please call our office at 08 7099 2292 and speak to one of your consultants. Please be advised that in most cases a fee will be charged for any changes in your travel. We would not entertain and email request for the changes.

Ques:- 5. Does the airline allow name changes on airline tickets?

Ans:- Name changes are not allowed in any circumstances. Once the ticket is issued the name can't be changed.

Ques:- 6. What types of documents are required to travel?

Ans:- For a domestic flight at check in a government ID is required. For international flights a passport valid for 6 Months from date of travel is needed, and a visa. So, please be advised to check if you need a visa for your destination. Our agents are not responsible for information regarding visa or passport requirements.

Ques:- 7. Can I travel with a one-way ticket to any country?

Ans:- If you are not a citizen of that country you cannot travel with a one-way ticket. You need to have round-trip ticket.

Ques:- 8. When can I cancel my reservation if I'm not traveling?

Ans:- You must cancel or change your reservation at least 24 hours in advance from the date of departure. If changes are not done within the time limit the ticket will not have any value and can't be use.

Ques:- 9. How can I pay?

• By Bank Transfer
• By Credit card (Visa, Master Card, American Express, Discover and Dinners Club

Ques:- 10. How can I check about the Luggage allowance?

Ans:- In most cases the luggage allowance is mentioned on the E Ticket and if not, you can call our office and speak to one of your consultants at 08 7099 2292.

Ques:- 11. How can I check about refund?

Ans:- If tickets are refundable, refunds will take up to 8 Weeks after the date of cancellation to be credited back to your account.

Ques:- 12. I have not received my e-ticket?

Ans:- It may take up to 4-6 hours for your ticket to be issued; in urgent cases we will issue the ticket immediately. Once tickets are issued, they will be emailed directly on the email provide at time of booking.

Ques:- 13. How can I contact you?

Ans:- If you need assistance, we are happy to help. You can either email us at info@compareofare.com Travels.com.au or you can phone our Reservations department on +61 415 945 880 or if you are calling from outside Australia +61 415 945 880 and ask for the Consultant handling your booking. Please have your Quote reference number ready.